Business Process Engineering Essays - Payment Systems,

Business Process Engineering Benetton's formula has been to establish a global franchise operation with very strict standards of control of products, supply. Presentation and stocking in stores. By rethinking the manufacturing process so that garments are dyed as the last step in the manufacturing process so that garments are dyed as the last step in the manugfacturing process, Benetton has minimized variation in manufacture and considerably shortened the supply chain. Further, by making heavy use of information technology, the company has been able to use EPOS information in over 7000 stores worldwode as replenishment orders for manufacturers of products that they have sought to make as uniform as possible worldwide. These can be use to improve their core vusiness processes, they have been able to use improved capabilities to launch new products, taking advantage of these enhanced capabilities. Delivery reliability through supply chain management for Wal-Mart Bell Atlantic : Payment Processing Reengineers improving customer service and streamlining operations That reality is an advanced high speed remittance image processing system which is currently saving Bell Atlantic more than $2 million annually in processing costs and has improved overall quality by seventy percent, reduced administrative costs by twenty-five percent while processing more than eleven million payments per month. And that's not all. Bell Atlantic reports customer disputes have been cut by nearly two-thirds while the six payment centers have become two system sites providing backup and disaster recovery capabilities. Bell Atlantic also has seen a dramatic reduction in the item processing cost structure, as well as the total length of processing time and month. What's even more impressive is that they have accomplished all this while reducing staffing levels by almost a third. Bell Atlantic endured the disparate systems for six years before searching for a new high speed remittance image processing system solution. The solution would be designed, created in duplicate and deployed in two locations - Hunt Valley, Maryland and Cranford, New Jersey - to provide total backup and disaster recovery capabilities Task 6 Not only was it important for the company's vendors to understand the magnitude of the task at hand, it was just as important to convey the message internally. "Probably the easiest way for a project of this magnitude to fail, would be a lack of communication at all levels of the organization," White stated. People need to know, as far in advance as possible, that there is no hidden agenda and how their jobs will be affected. In some cases, Bell Atlantic was able to accurately project a couple of years in advance what the staffing requirements were going to be and what the impact was going to be from a personnel standpoint. From the beginning there would be major procedural and cultural changes associated with implementing this system, but the existing staff was certainly capable of learning the new way of doing things. "Although there will always be a few who fight change, the bottom line was that we were changing because it was best for Bell Atlantic and more importantly, their customers," White said. One specific issue Bell Atlantic addressed was regulatory quality and timeliness requirements provided for customer services. Using the old systems, it often became a challenge to provide this. Currently, the company far exceeds those requirements and there is never a question that customers are getting anything other than superior and outstanding service. Bell Atlantic has also reduced the number of payment processing centers from six to two, which in itself is saving the company more than $2 million annually. To do this, there were many administrative headaches and unnecessary costs associated with managing those disparate sites. The two processing centers, which have been fully operational for two years, run six days per week, twelve hours per day.

Independence Day (The Language of the Declaration of Independence)

Independence Day (The Language of the Declaration of Independence) Independence Day (The Language of the Declaration of Independence) Happy Fourth of July! 240 years ago today, America’s founding fathers agreed to adopt the Declaration of Independence (it wasn’t signed until August). Traditionally, we mark this occasion with food, flags, and fireworks. All while saluting the American Eagle of Freedom. [Photo: Therightclicks/wikimedia]However, we’re proofreaders, and there’s only one way we know how to celebrate: pointing out grammatical and spelling mistakes. Today, then, we shall turn our pedantry towards the Declaration of Independence to see how our language has changed since 1776. Capitalization Anyone who reads the Declaration of Independence will notice that some words are capitalized when you wouldnt expect them to be. Sure, there are some comparisons with modern English, like capitalizing â€Å"Government† when referring to a specific government. But others, like in â€Å"Safety and Happiness,† are less familiar. However, this capitalization was a common way to emphasize particular words at the time, so it only seems odd to modern eyes. Peculiar capitalization and a typo or, possibly, quill-o? American vs. British English American and British English have since developed in different ways. In 1776, though, British spellings were dominant in America. We can see this in the Declaration of Independence with the spelling of â€Å"neighbourhood.† Another example is the use of â€Å"which† and â€Å"that.† The British still use these terms interchangeably, but American English uses â€Å"that† for clauses that change the meaning of a sentence (restrictive relative clauses) and saves â€Å"which† for clauses that simply add more detail (non-restrictive relative clauses). But the Declaration of Independence uses the British model. An interesting exception is the last word of the document, â€Å"honor,† which uses the modern American spelling rather than the British version (â€Å"honour†). Other Spelling Issues There are also some unusual spellings that we can’t blame on the English, like â€Å"compleat,† â€Å"hath shewn† and â€Å"Brittish.† And don’t even get us started on the inalienable/unalienable thing. That one is just confusing. Can we not just accept that unalienable and inalienable mean the same thing? In reality, we can’t call these â€Å"mistakes,† since it’s only recently that many spellings have been standardized. But they still look strange to our eyes. Gendered Language That â€Å"all men are created equal† is one of the most famous lines in the English language. But the fact it says â€Å"men† reflects how women were excluded from public discourse. Nowadays, we’d probably pick a more inclusive term. We imagine Abigail Adams was particularly annoyed. We’d hopefully also reconsider the reference to â€Å"merciless Indian Savages,† which could sound ever-so-slightly insensitive these days. A Very Important Period We won’t go into depth, but some scholars think we’ve been reading the Declaration of Independence wrong. And this is all because of a misplaced period after â€Å"the pursuit of Happiness.† Period or comma? You decide! Put simply, the use of â€Å"That† at the start of the next sentence suggests it was supposed to run on from the previous part, while the period is also missing in some versions of the document. The issue at stake is whether the following passage – related to how governments are instituted to protect the rights of citizens – counts as one of the â€Å"self-evident† truths that precede it. If nothing else, it’s definitely a good example of why proofreading is important!

Study of Customer Service in the Largest Telecommunications Companies Essay

Study of Customer Service in the Largest Telecommunications Companies in the Sultanate of Oman - Essay Example The current global business atmosphere presents a very competitive atmosphere than it has ever been. Therefore, if an organization is unable to offer goods or services when clients need them then there are other multiple companies instantly ready to rise and fill the void. Organizations have only one opportunity to make their first impression; however, when business leaders fail to clinch onto this fact or remain unwilling to offer appropriate resources for meeting the needs of customers, then the organizations are prone to finding themselves struggling for business. According to James (2000), quality is customer’s general view regarding the relative strength or weakness of service; hence, customer satisfaction relies on experiences of personal service transactions and opinions regarding the general service accorded. Therefore, prior experience by a customer can significantly increase or diminish the level of customer expectation; therefore, the largest Oman telecommunication companies have an opportunity for improving their value by the way they present customer care. The research objective for the project is the evaluation of the customer service within the main telecommunications businesses in Oman. Literature Review According to Robin (2007), as a part of making sure customer services is enhanced, it is very essential for companies to see the degree to which their own goods or services gratify the customers. Berry Moller (2006) established that organizations in both service and manufacturing industries seek to be in good terms with customers with regard to customer care; therefore, the organizations introduce service innovations in order to develop value and remain competitive. Relationship value is essential, and can be gained by offering the best services such as customer care together with relationship quality among others that are able show strong impact on satisfaction (Michel & Gallan, 2008). According to Koumar (2008), measure of sales, the nu mber of people in relation to them taking into account other services such as technical ability, knowledge, as well as pricing requirements may establish strength of relations with customers. According to Brose (2008), the pace of response, the rates of customer contact as well as the scale of cooperation among others are considered as one of the most necessary services a client can anticipate for from a vendor. Paul (2008) stated that people who possess positive experiences in corporations’ customer service department are likely to inform two or three other people regarding the experience, as Consumer Affairs website successfully established; therefore, superior quality customer service serves as a source of endorsement for organizations. According to Rogers (2003), 82% of customers move from one company to another because of customer service issue; therefore, if this is anything to go by, then offering superior quality customer service ought to be taken seriously by all bus inesses including the largest telecommunication companies in Oman. An exemplary customer service acts as an essential value-added service to businesses in an attempt of offering customers of any organization an

Questions and Answers - The Politics of Program Evaluation Essay

Questions and Answers - The Politics of Program Evaluation - Essay Example On the other hand, a communication plan for a quantitative evaluation is more concerned with objective and scientific factors. Where the qualitative evaluation was concerned with â€Å"how well† the plan worked, quantitative evaluation is concerned with â€Å"how much† the plan worked (LinguaLinks Library). Quantitative evaluation measures the level of awareness before and after the implementation of the plan. It takes into account the numbers of people, classes, and materials; measures investments against the results achieved. The aim of the quantitative evaluation is the measure all the aspects of the plan, including factors such as: the number of people involved, the amount of material used, the time allotted for the plan, the cost of plan, and most importantly the extent of transformation generated by the communication plan. 5. Some important aspects of a person’s demeanor that would encourage one to consider his recommendations would include: honest and simple mannerism, non-judgmental attitude and understanding of limitations. A person, whose demeanor or nonverbal behavior (Rashotte, 2002) is superior and judgmental, makes the person receiving the recommendations feel uncomfortable, unsure of him-self and looked-down upon. Hence, such a person’s recommendations will not be well received. The superior and judgmental attitude will only inspire resentment and disdain. On the other hand, a person who treats subordinates with respect and is accepting of their differences, without making them feel small, will always find his recommendations not only followed, but always sought after. A well-reasoned demeanor and un-pretentious attitude of the recommender serves as a positive role model, inspiring confidence and trust, thereby making it easy to understand and accept ones shortcomings without becoming defensive and

The Insanity of Being Sane Essay Example | Topics and Well Written Essays - 1250 words

The Insanity of Being Sane - Essay Example Both of these writers shared the same experiences of being insane, cast out, and maltreated just to unveil and uncover the true situations inside the mental institutions in the nineteenth century and the present time. These two literary books are inspiring and reveal the continuity of how mental institutions have been dealing with the mental patients for centuries. Nellie Bly wrote â€Å"Ten Days in a Mad-house† somewhere in 1887. She was a newspaper reporter tasks to expose the brutality and neglect among the mental patient in the mental institutions. For ten days, Bly involuntarily committed to be lockup to the Blackwell’s Island insane asylum as she is saying that â€Å"My instructions were simply to go on with my work as soon as I felt that I was ready (Bly, N.)†. To be able to be admitted to the insane asylum, she had to check in a women’s boarding facility after which she acted irregularly. This instance ignited the whole plan for Bly to enter the fa cility (Time Staff, 2009). Just like Nellie Bly, Norah Vincent is also a journalist, a brave immersion journalist who lets her self-lockup in the insane facility for ten days. Both of the two writers immersed in an insane facility. However, Bly involuntarily accepted the task being drawn to her while Vincent was required to be confined at the asylum as the author narrated â€Å"On the advice of her psychologist she committed herself to a mental institution† (Vincent N. 2009). Moreover, after ten days, Vincent decided to get out of the asylum with the promised to her self not to get back again, as she said, â€Å"I got home a wreck, and swore that, no matter how bad I felt, I would never willingly go into such a place again, never†. (Vincent N, 2008). Bly was able to convince the authority of the asylum and be confined for ten days was well planned. Bly, at first, fabricated to be mildly insane and begin the whole process by convincing her roommates as well as the owner by standing the whole night at the wall, talking a lot to never seen people, and doing strange things. The things she does were found out to be sufficient to be in front of the judge and as expected, recommended to stay inside the asylum where she had manifested the arbitrary and the vindictive rules in the asylum (Bly N. (2009). On the Contrary, Vincent was able to enter the asylum because she was diagnosed to have a mental illness that started way back ten years ago. Vincent’s depression was developed to be a sickness until she had never any choice but to enter the asylum. Nevertheless, she battled her own problems and made it a way to discover and continue her pilgrim in writing and exposing what life she had gone through inside the asylum â€Å"As her treatment and her symptoms improve, Vincent warms up to the idea that â€Å"the bin† might not be all bad, and she softens in her critique† (Vincent, N. 2008). The way she helps her self in battling her misfor tunes have gone through the process of knowing her self, realizing where she was in, grasping the feelings about her situation, and how she can help her self to be out of the asylum, as Vincent states â€Å"I spent four lost, interminable days in lockup that first time in the bin, getting worse, weeping at the sealed windows, yelping for rescue through the pay phone in the soul-destroying dayroom.

Profile Of Jefferson Davis History Essay

Profile Of Jefferson Davis History Essay Jefferson Davis was born on June 3, 1808 in Christian County, Kentucky which was renamed later to Todd County. He was named after his fathers political hero, Thomas Jefferson. He was in a family of ten kids; he was the tenth and the last child. His mother almost died giving birth to Jefferson Davis at age 45. He was the President of the Confederate States-the only president of the Confederate. This was the person the South looked up to. He chose all the generals/plans to work with in the Civil War. His dad, Samuel Davis, was in the Revolutionary War in 1776 along with his uncles. Jeffersons brothers were also soldiers, but in the war of 1812-some sat side by side with President Monroe. Jefferson was homeschooled at an early age. After homeschooling, he was sent to Transylvania University in Kentucky. He finished his school in 1824 at age 16. After, he was appointed by President Monroe to go to WestPoint Military Academy as a cadet. People said that he was very soldier like and should be one of the best soldiers. He had graduated from WestPoint at age 24 in 1832. Right after he graduated WestPoint, he was assigned his first active job in the army. He was working at posts in the North-West of Fort Crawford, Wisconsin in 1828-1833. In 1831, the Black Hawk War, his regiment participated in many battles. In 1833, he transferred to a new regiment named the First Dragoons. That same year, Davis was also promoted to being the first lieutenant. He married, Sarah Knox Taylor. She was the daughter of President Zachary Taylor. They didnt spend a lot of time together, so it must have been love at first sight. President Taylor didnt oppose of this marriage because of all the hardships they had to face in the war. They later divorced and Jefferson Davis married Varina Howell Davis. On February 9, 1861, he got a notice saying that he was the next President of the Confederate States. He didnt want to be president of the Confederate; he actually wanted to be the commander of the military. He was a different person compared to the rest of the generals in the Civil War. People like to have their business/job their first priority, but Jefferson Davis had his family his 1st priority instead of his business. He became famous by his writing. He wrote about loneliness, and being away from his family during the war. In 1847, he fought in the Battle of Buena Vista (the Mexican American War). In 1860, he came out for favor in seceding. This was his first time he actually came out and said that he was helping the South secede. Davis appointed a new state to the confederate in 1861. This was a good strategy because he was gaining more people to support slavery being legal in the U.S. This state was Tennessee. In 182, he signed the Conscription Bill; this shocked many people b ecause the southern army was small but very experienced and skilled. The conscription bill is saying that he is singing about 50-100 men to fight in the army. The southerners were shocked because they didnt think that Jefferson Davis would sign so many inexperience people. Davis said that they couldnt win the war without this. In 1861, he spoke his last speech before his illness in the U.S. Senate. This was an illness threatening to lose his left eye. 1865, he was captured in a Casemate at Fortress Monroe for two years. In prison, he sold his land to a former slave name Ben Montgomery. Ben was a good manager, mechanic and had already owned a General Store. On December 6, 1889, he had died in New Orleans. He had died around 12:30 to 1:00am. He had hit many front pages in the Southern Newspapers which had tributes and praises on how important he was and how much they loved him. He died of old age at the age of 81. This person was important because he was the person that the people in the South looked up to. He was the president, which meant, he chose all the generals and he ran the south to fight against the North. He was also important because he wanted to secede from the United States. He didnt want to be a part of the United States because he thought that Abraham Lincoln was going to take away their slaves. He was also a leader in the Civil War Period. This teaches us what the South really wanted to do since the North said that slavery should not be legal. This also teaches us about the past and why the South wanted to keep slavery legal and what they would do about it.

Stevie Wonder and the Crime-Fighting Werewolf :: Music File Sharing Technology Essays

"Stevie Wonder and the Crime-Fighting Werewolf" As is befitting a student, I have been tasked to write yet another paper, this time on the subject of my choosing that relates to issues in the digital age. As an avid fan of downloading music, I decided to discuss the subject of music file sharing. However, as many readers can attest to, diving headlong into the discussion would be both jarring and boring, and in order to spice up the paper I was assigned to give four of my sources a personality and let them discuss the topic instead of me. What you are about to read is pure fiction, well, actually its fictional non-fiction, or non-fictional fiction. Regardless of what its proper title may be, I hope you find it entertaining and informative, because God knows I tried to make it both. A cheap motel. This quiet, secluded location has been chosen by higher powers, in all likelihood the federal government, to discuss the morality of file sharing. Moses Avalon, Ken C. Pohlman, Jennifer Beauprez, and Lee Bockhorn have been selected to discuss the issue in a calm rational manner. Armed guards have been instructed to shoot the more rambunctious debaters. I have been selected to record the minutes of the meeting, and by "selected" I really mean dragged out of bed, blindfolded, kidnapped, then flown to the site. On one hand that is rather convenient because I was instructed to write a paper on issues concerning the digital age, such as file sharing, and the knowledge obtained from the experience should prove useful to my paper. On the other hand I am a horrible secretary and much of what was said during the ordeal is missing, lost in a haze of boredom. When life gives you lemons, you make lemonade, and here is my sweet, sweet proverbial lemonade. Moses heads his own conspiracy web site, which surprisingly enough has convincing arguments as well as concrete facts that argue for file sharing. Obviously inspired by the Neo character in The Matrix, he is the living epitome of a hacker. Tall, slovenly, gangly and spectacled; with his leather jacket creaking every time he fidgets. He secretly hopes to be sucked into a virtual world with throbbing techno music and insane martial arts.